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Frequently Asked Questions

Addressing Your Web Hosting Questions

When it comes to hosting your website, there are a lot of considerations to make. Below are answers to commonly asked questions to help you get started and understand how Ekonekta’s hosting solutions can benefit you.

General Questions

Hosting is a service that allows your website to be accessible on the internet. It stores all your website’s data, such as files, images, and code, on a secure server, so that visitors can access it at any time.

Think of a domain as your website’s address, while hosting is where your website lives. Using this illustration, the domain is your site’s name, and the hosting is the space where all your website’s files are stored.

Web hosting works by storing your website’s data on a server. When someone types your domain name into their browser, the server sends your website files to the visitor’s device, allowing them to view and interact with your site.

To put it simply, you need hosting because it’s the backbone of your website. Without hosting, your site wouldn’t be visible to the world. Hosting ensures your site is accessible, fast, and secure for all visitors.

Absolutely! Ekonekta’s technical team provides full support with every web hosting plan. Our team is available Monday to Saturday to assist you—whether you’re setting up your first website or managing multiple domains. If you reach out on a Sunday, we’ll get back to you on the next business day.
  • Log in to your Webmail interface at https://mywebsite.com:2096
  • Scroll to Autoresponder Options at the bottom of the interface.
  • Enter your name in the From text box.
  • Enter the subject that you wish the recipient to see in the Subject text box.
  • Choose the character set to send the email in from the options in the text box.
  • If you wish for the email to display HTML code in web form, select the HTML checkbox.
  • Provide a body for your message. For example, you might enter the following message:
  • I am currently out of the office until July 2nd. You can reach me on my mobile phone for any emergencies.
  • Click Setup Autoresponder.
  • All email messages to your email account will receive this autoresponse until you remove it.
  • To remove the autoresponder, select Delete Autoresponder.

Contact your website’s administrators to reset your password.

Users can change their passwords in the Webmail interface. Log in to the interface at https://mywebsite.com:2096 and select Change Password.

You can use a tool (for example, WHOIS.com) to check which nameservers are authoritative to your domain.
You can also ask your web hosting provider for information about your DNS server.

Your FTP port value is likely port 21. However, it is possible that your web hosting provider may change this port. Contact your web hosting provider for specific ports on your server.
The /home/username/ directory contains your files.

For example, if your username is john and you put a file in the public_html folder that is called index.php, the file is the /home/john/public_html/index.php file.
In their simplest form, nameservers match domain names to IP addresses and share your server’s domain names and IP addresses with the Internet. Without nameservers, potential visitors can only access your server and its websites via IP address.

  • When a visitor enters a URL into a browser, the computer queries the nameserver for the IP address that corresponds to the domain name that the visitor specified.
  • After the visitor’s computer has this information, the browser can access the website that you requested. Nameservers also share information with other nameservers. This allows visitors to quickly and efficiently access websites that your server hosts.
  • This concept is called propagation.
  • When you first set up a website, its DNS information may require several days to propagate throughout the Internet. This delay means that some visitors may be temporarily unable to access the website.
  • cPanel is a Linux based web hosting control panel that provides a graphical interface and automation tools designed to simplify the process of hosting a web site.
  • cPanel is a web hosting software development company, based in Houston, Texas.
  • cPanel offers web hosting software that automates the intricate workings of web hosting servers.
  • cPanel equips server administrators with the necessary tools to provide top-notch hosting to customers on tens of thousands of servers worldwide.
  • cPanel provides an accessible interface to help manage sites.
  • To log in to your cPanel interface, enter one of the following URLs in your address bar: https://mywebsite.com:2083 or https://cpanel.mywebsite.com/
  • If your site does not yet resolve, you can use its IP address instead. This example assumes that your IP address is 192.168.1.10: http://192.168.1.10:2083

You should contact your web hosting provider so that they can determine the cause of the issue.

  • Contact your system administrator and ask them to update the license file on the server.
  • If you cannot solve this issue, you can also open a support ticket.
  • To manage multiple domains with one cPanel account, you can use addon domains.
  • Your account must have a main domain.
  • You can add more domains with cPanel’s Addon Domains interface ( Home >> Domains >> Addon Domains).
  • Add the domains outside of your public_html directory in order to keep track of them easily.

To obtain your username and password, contact your web hosting provider. Your web hosting provider is the company to which you pay a monthly or yearly fee for your site.

Yes. Users can go to https:// mywebsite.com /webmail or https:// mywebsite.com:2096 , where mywebsite.com is your domain name, to log in directly with the email account and password.

If you use POP3 protocol to download email, it will not update the server with read mail. We suggest that you switch to IMAP for email if your hosting provider uses IMAP.

To perform a complete backup of your website, use the Download or Generate a Full Website Backup feature in cPanel’s Backups interface (Home >> Files >> Backups).
You can do this with a redirect. To set up a redirect, perform the following steps:

  • Log in to your old site’s cPanel interface.
  • Navigate to cPanel’s Redirects interface (Home >> Domains >> Redirects).
  • Set the old site’s index page to redirect to the new site’s index page.
  • If you wish for the old site and the new site to go to the same place, but you have not yet set up the new site, you can use a parked domain. A parked domain allows you to add a second domain name to your account that goes to the same website.
If you cannot access your databases, perform the following steps to reset your cPanel account’s password:

  • Navigate to cPanel’s Change Password interface (Home >> Preferences >>Change Password).
  • Select the Synchronize MySQL password checkbox.
  • Change the password.
  • Click Change your password now!
To change this information, you must update the contact information at your domain’s registrar.

The update process varies between different domain registrars. The following list includes links to instructions for a few prominent registrars:

  • eNom
  • GoDaddy
  • Network Solutions

Upload the image to your site and add an HTML img tag to your website’s HTML code. You can perform this action with the HTML Editor in cPanel’s File Manager interface (Home >> Files >> File Manager).

To view your website before DNS propagates, enter myhostname.com/~username in your web browser, where myhostname.com is your hostname and username is your cPanel account username.

After DNS propagates, you can navigate directly to your domain.
You can upload files to your site through cPanel’s File Manager interface ( Home >> Files >> File Manager) . Click File Manager, and then scroll down to the directory in which you wish to put the files.

You can also use your preferred FTP program to upload files. To do this, perform the following steps:

  • Create an FTP account in cPanel’s FTP Accounts interface (Home >> Files >> FTP Accounts).
  • Enter your public_html directory in the Directory text box.
  • Use your external FTP program to upload your site’s files to that directory.
There is no undelete option. You need to restore this folder from your backups. To restore your public_html directory, use cPanel’s Backups interface (Home >> Files >> Backups).

You can also contact your web hosting provider to ask them restore your backups.

Note: If backup files do not exist, you cannot restore your information.
When you delete a subdomain in cPanel, it removes the entries that take users to that subdomain, but not the actual files. If you wish to remove the files as well, delete the directory in cPanel’s File Manager interface (Home >> Files >> File Manager).
If you see this message on your website, contact your web hosting provider to increase the amount of monthly bandwidth transfer that the system allows you.
This message indicates that your account has used its maximum amount of disk space. You cannot save anything because you have no remaining disk space. Contact your web hosting provider if you need more disk space.

You can also use cPanel’s Disk Space Usage interface (Home >> Files >> Disk Space Usage) to locate files that you can remove.
cPanel offers one standard Webmail application: Roundcube.

By default, cPanel adds the webmail proxy subdomain at account creation time.

You can access your webmail at http://webmail.mywebsite.com , where mywebsite.com is the name of your domain.

This is because, at some point, you clicked the Enable AutoLoad link in the Secure Webmail Login interface. To disable auto-loading, perform the following steps:

  • Access cPanel’s Webmail interface (Home >> Mail >> Webmail).
  • Click Go to Secure Webmail Login.
  • Click Stop before the timer counts down to 0 in the window.
  • Click Disable AutoLoad to make certain that the Webmail client does not automatically load whenever you access the Secure Webmail Login interface.

To check your email status, perform the following steps:

  • Log in to https://mywebsite.com:2096 or http://mywebsite.com/webmail to ensure that new mail exists.
  • Choose a Webmail program to view your inbox.
  • If the mail appears in the Webmail interface, but not on your computer’s mail application (for example, Outlook or Mail), verify that the settings that you use to check your email are correct. The settings should resemble mail. mywebsite.com and user@ mywebsite.com.
  • Enable the My Server requires Authentication option in Outlook. Many servers require this option.
    Note: If you still cannot receive mail, check with your web hosting provider to verify your settings.
    The normal login is your email address and password (for example, [email protected] and yourpassword). If that login information does not work, contact your hosting company for special instructions.

This problem has many possible causes. To find the cause, start with the following steps:

  • Check to ensure that the MX entry for the domain points to the correct domain.
  • Check to ensure that the domain resolves.

Mail forwarders direct mail from one email address to another.

Yes, you may access your email from any computer with a web browser and an Internet connection.

Yes. To forward email messages to multiple addresses, create email forwarders for each destination address. For example, if you want [email protected] to forward its mail to both john@ mywebsite.com and marsha@ mywebsite.com, add the following forwarders:

You can do this in cPanel’s Forwarders interface (Home >> Mail >> Forwarders).

To forward all of the email for an address to another account, do not create an email account for that address. Instead, only create a forwarder.
For example, to deliver all of the mail that is sent to [email protected] to [email protected], without any emails saved in the [email protected] account, add a forwarder from [email protected] to xyz@ mywebsite2.com and do not create the [email protected] email account.

To block unsolicited mail, you can use either BoxTrapper or Apache SpamAssassin.

If you require technical support, submit a support ticket.
Yes, visit our Contact page for our main phone number, and available hours.

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